Enhance your customers’ lives with an empowering customer experience
Combining powerful insights from behavioural science, consumer psychology & human wellbeing, my training & consultancy services empower your business to:
Attract
Master how to communicate in a more ethical & convincing way and which distribution channels generate traction in the most cost-effective way.
Engage
Design a more empowering & sustainable customer journey that increases lifetime value & improves people's lives by stimulating the right emotions, desires, and actions.
Convert
Build greater trust with your customers and facilitate adoption by removing behavioural blockers that stop them from interacting with your offering.
Retain
Continuously innovate the quality and impact of your offering by applying a human-centred design approach that will help you turn customers into ambassadors.
Expand
Maximise your commercial & social impact through the power of flywheels and win-win-win frameworks to turn your organisation into a force for good.
ABOUT ME
I am a third-time entrepreneur with a relentless aspiration to create products and services that can meaningfully improve people’s lives.
This desire to understand how to make a positive change and amplify the impact business can have on society brought me to work with leading experts in the field of business strategy, consumer psychology, behavioural science, and human wellbeing.
My successful background in hospitality combined with my knowledge in well-being and expertise in consumer psychology provides me with a unique perspective that allows me to equip companies and their teams on how to create engaging, innovative, and sustainable customer experiences that drive commercial success and positive change.
Other than running FDL Consulting, I am a guest speaker, founder of 3SSENTIA, & write for international publications such as Pick The Brain, The Innovation, Good Man Project on subjects such as innovation, creativity & wellbeing.
“Filippo is great at helping you & your team think more strategically. It’s been a pleasure working with him!”
WHY having a behavioural & ethical approach in your commercial strategy is KEY to thriving in 2022.
Increasing the level of engagement of your customers by only 5% can boost your business growth by up to 95%. Harvard Business Review
Companies that are able to deliver a deep emotional connection in their customer experience are able to generate 306% more lifetime value and 71% more word of mouth.
Motista
92% of millennial consumers are more likely to buy products from ethical companies.
The Ethical Marketing Movement
WANT A SMALL TASTE OF HOW MY WORK WILL HELP YOUR BUSINESS THRIVE?
Learn some of the frameworks I share in my webinars attended by over 500 businesses.